Welcome to Siccura
Siccura Ltd (“Siccura”, “our”, “we” or “us” and other related pronouns) provides users (each user, “you”) with an “Over the Top” solution to protect and secure various forms of communication, such as Email, SMS, Instant messages and Data Storage.
Please read these Terms of Service (these “Terms”) carefully. These terms explain how you can use the Siccura services (which includes but is not limited to Siccura 360, Siccura Safemail, Siccura Safephotos, Siccura Safepass), on mobile applications and desktop software (collectively “Siccura”) provided by Siccura Ltd.
By installing, accessing, or using our apps, services, features, software, or website (together “Services”) on Android, iOS or desktop devices you agree to be bound by the terms of service between you (the “user”) and Siccura Ltd, company registration no. 0749110, registered office at 3 Montpelier Avenue, Bexley, Kent, DA5 3AP, United Kingdom. If you do not agree to be bound by the terms, you may not access or use this service or the website.
IF YOU ARE A SICCURA USER LOCATED IN THE UNITED STATES OR CANADA, OUR TERMS CONTAIN A BINDING ARBITRATION PROVISION, WHICH STATES THAT, EXCEPT IF YOU OPT OUT AND EXCEPT FOR CERTAIN TYPES OF DISPUTES, SICCURA AND YOU AGREE TO RESOLVE ALL DISPUTES THROUGH BINDING INDIVIDUAL ARBITRATION, WHICH MEANS THAT YOU WAIVE ANY RIGHT TO HAVE THOSE DISPUTES DECIDED BY A JUDGE OR JURY, AND THAT YOU WAIVE YOUR RIGHT TO PARTICIPATE IN CLASS ACTIONS, CLASS ARBITRATIONS, OR REPRESENTATIVE ACTIONS.
Compliance with Our Terms
These terms refer to the following additional terms, which also apply to your use of Siccura:
You must comply with these terms in your use of our services and only use our services as permitted by applicable laws and regulations wherever you may be when you use them.
If you are using our services on behalf of a company, partnership, association, government, or other organisation, you warrant that you are authorised to do so and that you are authorised to bind your organisation to these terms and in such circumstances “you” will include your organisation.
We may translate these terms into multiple languages, and in the event, there is any difference between the English version and any other language version of these terms, the English version will prevail (to the extent permitted by applicable law).
If you do not agree to the terms, you must not use our services.
For users located in the United States or Canada the following country-specific terms will also apply to your use of our services:
Siccura and you each agree to waive the right to a trial by judge or jury for all disputes. We and you each agree that if you are a Siccura user located in the United States or Canada, each of we and you may bring disputes against the other only on its or your behalf, and not on behalf of any other person or entity, or any class of people.
To the extent that any of the additional policies are different from these Terms of Service, the relevant terms of the additional policies will apply, except that nothing in those additional policies will (unless expressly indicated otherwise in those additional policies) amend these Terms of Service (which will apply in the event there is any difference).
To the extent that any country-specific terms differ from these Terms of Service, or any of the additional policies, the relevant country-specific terms will apply, regardless of which section of these Terms of Service, is in question.
Use of Our Service
You must register to use the Siccura application using accurate data and provide your current mobile phone number. You agree to receive text messages (from us or third-party providers) with codes to register for our services.
Any account that you create with us is personal to you. You are prohibited from gifting, lending, transferring, or otherwise permitting any other person to access or use your account. We reserve the right to disable, deactivate, or terminate your account for reasons including but not limited to a violation of our terms.
You understand that you are responsible for safeguarding any passwords used to access your account and our services. You must promptly notify us at [email protected] if you know or suspect that your password or account has been compromised.
You acknowledge and agree to provide us the information of Siccura users and your other contacts in your mobile phone or device address book on a regular basis. This contact information includes but is not limited to phone numbers and email addresses.
By using Siccura, you can connect your email, cloud, and/or local storage accounts. By using Siccura,you acknowledge and agree to give Siccura permission to access your data so that it can be synchronised with the application.
You must be at least 13 years old to use our services (or such greater age required in your country for you to be authorised to use our services without parental approval). In addition to being of the minimum required age to use our services under applicable law, if you are not old enough to have authority to agree to our terms in your country, your parent or guardian must agree to our terms on your behalf.
Devices and Software
Fees and Taxes
You are responsible for all carrier data plan and other fees and taxes associated with your use of our services. We may charge you for our services, including applicable taxes. We may refuse or cancel orders.
Once you have downloaded Siccura, you can message, chat with and call any other Siccura users free of charge in accordance with the Acceptable and Fair Use Policy. In addition, you are offered the opportunity to access additional features and become a premium user on payment of certain charges from time to time. You may become a premium user by purchasing the additional features in-app or through the website. Your use of the premium features will be subject to the terms and conditions governing such premium features, from time to time. If you are acquiring the premium features for a fixed period, then the license set out above for use of such premium features applies only for the subscription period for which you have paid the requisite charges or fees. Your license to use the premium features after the expiry of such period is conditional upon further payment of the requisite fees or charges. We will notify you seven (7) days prior to the expiry of the period for which you have paid the requisite charges and fees. You must comply with the terms of payment as contained herein in relation to your payments with us.
Terms of Payment
Futurepay Payments via Worldpay
Futurepay Payments via Worldpay is a Recurring Payment online agreement and arranged online, similar to Standing Orders and Direct Debits, but funds can be debited from your debit or credit card.
Recurring Payment (FuturePay) agreements may be set up to obtain payment on a repeat or regular basis for ongoing subscriptions and memberships, or payment by instalment for the products / services the online store sells. As agreed with the individual, normal circumstances will see an annual subscription fee paid automatically on an annual basis, until further notice.
Once your agreement has been set up, payments will automatically be collected according to the type of subscription.
Each time a payment is debited from your card or bank account as part of your agreement, a transaction confirmation email is generated by our system and sent to the email address we have on record that you entered when your agreement was created.
If your card expires or if a payment is not authorised, we will send you an email to you to inform you of the steps you need to take to resolve this issue.
Cancel your Futurepay payments
Please contact Siccura support on email [email protected]
Where payment has been set up via Futurepay, subscription will commence when the first payment has been received by us.
In case of in-app product subscriptions purchased by you, the subscription may be cancelled by you when you wish to do the same and refund can be claimed within fourteen (14) days from purchasing the in-app product by contacting us at suppo[email protected] Refunds can be directly availed from app store or google play store provided that the payments have been made from their payment gateways. If you believe that we have charged you in error, you must contact us at: [email protected] within thirty (30) days of such charge. No refunds will be given for any bank charges appearing on your bank statement. No refunds will be given for any charges that are more than thirty (30) days old. We reserve the right to refuse a refund request if we reasonably believe: That you are trying to unfairly exploit this refund policy, for example, by making repetitive refund requests in respect of the same product or feature. If you are in breach of any of the terms (including without limitation, the terms of the License) If we reasonably suspect that you are using any of our products fraudulently or that your user account is being used by a third-party fraudulently.
Third-Party Content and Services
Our services may allow you to access, use, or interact with third-party websites, apps, content, and other products and services. For example, you may choose to use third-party data backup services (such as iCloud or Google Drive) that are integrated with our services or interact with a share button on a third-party website that enables you to send information to your Siccura contacts. Please note that when you use third-party services, their own terms will govern your use of those services. We are not responsible for and we do not endorse, support, or guarantee the lawfulness, accuracy or reliability of any content submitted to, transmitted, or displayed by or linked by our services, including content provided by other users of our services or by our advertisers. You acknowledge and agree that by using third party services you may be exposed to content which is inaccurate, misleading, defamatory, offensive, or unlawful. Any reliance on or use of any content on or accessible from our services by you is at your own risk. Your use of our services does not give you any rights in or to any content you may access or obtain in connection with your use of our services. We also do not guarantee the quality, reliability, or suitability of any third-party services provided, made available, or linked through our services and we will bear no responsibility or liability for such third-party services. By using our services, you expressly acknowledge and agree that we shall not be responsible or liable for any damages, claims or other liability arising from or related to your use of any third-party services or by your reliance on any third-party content hosted on Siccura. If you access third-party services through our services, you must comply with any terms applicable to those services. We may review (but make no commitment to review) content or third-party services made available through our services to determine whether they comply with our policies, applicable laws and regulations or are otherwise objectionable. We may remove or refuse to make available or link to certain content or third-party services if they infringe intellectual property rights, breach copyright laws, are obscene, defamatory or abusive, violate any rights or pose any risk to the security or performance of our services. There may be, from time to time, third-party content and services on our services that are subject to further terms, including terms from the relevant third-party that originally produced such content and services (for instance, the news agency that was responsible for writing a news article that then appears on our news service). In such cases, you agree to comply with any such further terms as notified to you. If you have any concerns regarding any content on or any other aspects of our services, please contact [email protected]
We are not responsible or liable for and we do not endorse, support, or guarantee the quality, reliability or suitability of any third-party software. Any reliance on or use of such third-party software is at your own risk. By using our services, you expressly acknowledge and agree that we shall not be responsible or liable for any damages, claims, or other liability arising from or related to your use of any third-party software. You shall be responsible to ensure your compliance with any additional terms that may be applicable to any such third-party software. We do not provide any technical support for any third-party software. Please contact the relevant supplying third party for such technical support.
Open Source Software
There may be provisions in the open source software’s license that expressly overrides these terms, in which case such provisions shall prevail to the extent of any conflict with these terms. We will credit the relevant open source software (including notifying you of the relevant open source software terms) within our services, within an appendix to these terms and/or in another manner.
Our services may include advertising or commercial content. You agree that we can integrate advertising or commercial content into our services and that (where reasonably practicable) we will identify paid services and communications. You also agree to be supplied with targeted advertising to try to enable us to make advertising more relevant and valuable to you.
Siccura can be downloaded from third-party application stores including but not limited to Google Play, and the Apple App Store. You agree to comply with all third-party terms and conditions and privacy policies applicable to the use of our services. Siccura shall not be responsible or liable for violation and infringement of any third-party rights or terms and conditions in connection with access, download, or installation of Siccura by you.
Modifications to Siccurra
As our services and user experiences are constantly evolving, we may from time to time, add, change, modify, discontinue or remove features from our services (including in relation to whether a service is free of charge or not), without cause, temporarily or permanently with or without any notice to you. You agree that Siccura shall not be liable to you or to any third-party for any modification, suspension, or discontinuance of Siccura.
Intellectual Property Rights
All intellectual property rights in or to our services and software (including any future updates, upgrades and new versions) will continue to belong to us and our licensors. Except as expressly provided in these terms. You have no right to use our intellectual property rights. You have no right to use our trademarks or product names, logos, domain names, or other distinctive brand features without our prior written consent. Any comments or suggestions you may provide regarding our services are entirely voluntary and we will be free to use these comments and suggestions at our discretion without any payment or other obligation to you. Where our services involve you downloading and using any software from us, we grant you a limited, personal, non-exclusive, non-sublicensable, non-transferable, royalty-free and revocable license to use the software to use our services in accordance with these terms (including any specific technical requirements that relate to the software or its use on your device). You may not copy, modify, reverse compile, reverse engineer, or extract source codes from our software, except to the extent that we may not prohibit you from doing so under applicable laws or regulations or you have our prior written consent to do so. Where applicable laws or regulations entitle you to reverse compile or extract source codes from our software, you will first contact us to request the information you need. We may from time to time provide updates to our software. Such updates may occur automatically or manually. Please note that our services may not operate properly or at all if upgrades or new versions are not installed by you. We do not guarantee that we will make any updates available for any of our software, or that such updates will continue to support your device or system.
Warranty and Disclaimer
We warrant to you that we will provide our services using reasonable care and skill.
APART FROM THIS WARRANTY, TO THE EXTENT PERMITTED BY APPLICABLE LAWS AND REGULATION, ALL OF OUR SERVICES AND SOFTWARE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS AND NEITHER US NOR ANY OF OUR AFFILIATE OR GROUP COMPANIES NOR ANY OF OUR DIRECTORS, OFFICERS, EMPLOYEES, ASSOCIATES, AGENTS, OR OFFICERS MAKE ANY REPRESENTATION OR WARRANTY OR GIVES ANY UNDERTAKING IN RELATION TO OUR SERVICES, OUR SOFTWARE OR ANY CONTENT SUBMITTED, TRANSMITTED, OR DISPLAYED BY OUR SERVICES, INCLUDING:
ANY REPRESENTATION, WARRANTY OR UNDERTAKING THAT OUR SERVICES OR SOFTWARE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE OR FREE FROM VIRUSES.
THAT OUR SERVICES OR SOFTWARE WILL BE COMPATIBLE WITH YOUR DEVICE.
THAT OUR SERVICES OR SOFTWARE WILL BE OF MERCHANTABLE QUALITY, FIT FOR A PARTICULAR PURPOSE OR NOT INFRINGE THE INTELLECTUAL PROPERTY RIGHTS OF ANY PERSON. TO THE EXTENT PERMITTED BY APPLICABLE LAWS AND REGULATION, YOU WAIVE ANY AND ALL IMPLIED REPRESENTATIONS, WARRANTIES AND UNDERTAKINGS.
YOU UNDERSTAND THAT SICCURA IS PURELY MEANT FOR YOUR PERSONAL PURPOSES ONLY. WE DO NOT PROVIDE ANY GUARANTEE AS TO THE PERFORMANCE OF OUR SERVICES, SOFTWARES OR CONTENT. IN THIS RESPECT YOU EXPRESSLY AGREE TO HOLD US, OUR AFFILIATE AND GROUP COMPANIES, OUR DIRECTORS, ASSOCIATES, AGENTS AND OFFICERS HARMLESS FROM ALL DIRECT AND INDIRECT CLAIMS ARISING FROM PRODUCT LIABILITY AND UNDERSTAND THAT YOU ARE REQUIRED TO TAKE APPROPRIATE PRECAUTIONS AND MEASURES WHILE USING OUR SERVICES TO PREVENT MISUSE OF YOUR CONTENT IN ANYWAY.
Liability for Our Services and Software
To the extent permitted by applicable laws and regulations, the total aggregate liability of us and our affiliate companies for all claims in connection with the terms or our services or software, arising out of any circumstances, will be limited to the lesser of the following amounts:
The amount that you have paid to us for your use of our service or software to which the claim relates in the 6 months immediately preceding the date of the most recent claim.
GBP 25 (twenty-five pounds sterling).
To the extent permitted by applicable laws and regulations, in no event will we or any of our affiliate companies, to the extent permitted by applicable laws and regulations, be liable under any circumstances for any indirect, special, consequential, exemplary or punitive damages or for any loss of business, revenues, profits, goodwill, content or data.
Notwithstanding any other provisions of the terms, nothing in the terms limits or excludes any of your statutory rights in your jurisdiction, to the extent these may not be excluded or waived under applicable laws and regulations.
You agree that you will be responsible for complying with applicable local law in your jurisdiction for use of Siccura.
Please note that we are not responsible or liable for any third-party charges you incur (including any charges from your internet and telecommunication services providers) in relation to or arising from your use of our services or software.
YOU AGREE TO DEFEND, INDEMNIFY AND HOLD US, OUR AFFILIATE AND GROUP COMPANIES, OUR DIRECTORS, ASSOCIATES, AGENTS AND OFFICERS HARMLESS FROM ALL DIRECT AND INDIRECT CLAIMS FROM AND AGAINST ANY AND ALL CLAIMS, DAMAGES, OBLIGATIONS, LOSSES, LIABILITIES, COSTS OR DEBT, AND EXPENSES (INCLUDING BUT NOT LIMITED TO LAWYERS OR LEGAL FEES) ARISING FROM:
YOUR USE OF AND ACCESS TO SICCURA AND / OR THE WEBSITE
YOUR VIOLATION OF ANY OF THE TERMS
YOUR VIOLATION OF ANY THIRD-PARTY RIGHTS
ANY CLAIM THAT YOUR CONTENT SUBMISSIONS CAUSED DAMAGE TO A THIRD PARTY
THE OBLIGATIONS CONTAINED IN THIS CLAUSE SHALL SURVIVE THE TERMS OF SERVICE AND YOUR USE OF OUR SERVICES.
This Agreement commences on the date you accept these terms, that is, on the date you download and install Siccura on your device. We may terminate or suspend your use of Siccura or the website at any time at our discretion, without notice to you.
These terms will apply to your use of our services until access to the relevant services is terminated by either you or us.
We may suspend, deactivate, or terminate your access to your account or any or all our services:
If we reasonably believe that you have breached these terms
If your use of our services creates risk for us or for other users of our services, gives rise to a threat of potential third-party claims against us or is potentially damaging to our reputation
If you fail to use our services for a prolonged period
For any other reason.
Where reasonably practicable, we will give you notice of any suspension or termination.
Transfer of Rights and Obligations
Transfer of Rights and Obligations
You shall not transfer, assign, charge or otherwise dispose of this contract, or any of your rights or obligations arising under it.
We may transfer, assign, charge, sub-contract or otherwise dispose of a contract, or any of our rights or obligations arising under it, at any time during the term of the contract, without your prior consent.
Events Outside Our Control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control (“Force Majeure Event”).
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) strikes, lock-outs or other industrial action, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster or circumstances beyond our control, failure of the use of public or private telecommunications networks, the acts, decrees, legislation, regulations or restrictions of any government.
Our performance under the terms is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the terms may be performed despite the Force Majeure Event. You acknowledge and agree that in no event will our partners or affiliate companies have any liability under these terms.
You acknowledge and agree that, you have not relied on any representation, undertaking or promise or implied any warranty or thing, whether said by spoken words or in writing except as expressly stated herein.
The invalidity of any provision of the terms (or parts of any provision) will not affect the validity or enforceability of any other provision (or the remaining parts of that provision).
If a court holds that we cannot enforce any part of the terms as drafted, we may replace those terms with similar terms to the extent enforceable under applicable law, without changing the remaining terms of the terms.
No delay in enforcing any provision of the terms will be construed to be a waiver of any rights under that provision. Any rights and obligations under the terms which by their nature should survive, including but not limited to any obligations in relation to the liability of, or indemnities (if any) given by, the respective parties, will remain in effect after termination or expiration of the terms.
The headings in the terms and conditions are for convenience only and have no legal or contractual effect. The terms and conditions fully operate permissible by law.
Our Right To Vary The Terms
We have the right to revise and amend these terms from time to time, so please come back and review them from time to time.
By continuing to use our services after any changes to these terms, with or without notice from us, you are agreeing to the revised Siccura terms of service.
You agree that at any point of time, you will be subject to the terms as last revised and in force.
Except to the extent that:
Any applicable additional terms incorporated into the terms provide differently The applicable laws and regulations of your jurisdiction mandate otherwise (for instance, you may have statutory rights in your jurisdiction in relation to bringing or defending claims in a local court (including small claims court (or similar court), the terms and any dispute or claim arising out of or in connection with the terms will be governed by the laws of England and Wales.
This Agreement shall be governed by the laws of England and Wales. You irrevocably consent to the exclusive jurisdiction of courts in England, for all disputes arising out of or relating to this Agreement.
Version7 - Last updated on 31st January 2019
Thank you for choosing to be part of our community at Siccura Ltd, doing business as Siccura (“Siccura”, “we”, “us”, or “our”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at [email protected]
Table of Contents
In Short: We do not know who you are, what your communications are or who you are talking to.
We take your privacy very seriously and that is why we maintain a Zero-Knowledge policy. When you use our services, the personal information you provide (such as your mobile number and email address) is encoded at source on your device using a one-way hash algorithm. This algorithm converts the data into a unique unbreakable code that even we cannot read. There is no point in time when your personal data is visible to the servers or service administrators.
We make your content readable to you alone. Most encryption systems only encrypt your data during transmission. This means that anyone with physical access to the servers on which your data is stored (such as the company’s staff) could have access to it.
The one-way encoding process we use is comprehensive – even with physical access to the servers, third-parties and even Siccura cannot read your data. All they can see are sequentially numbered rows of encoded undecipherable data.
Your message content and data for your third-party service providers (such as Gmail, Outlook or Google Drive) is never sent to the Siccura servers. If you choose to have a Siccura IM account or a Siccura Cloud account, your content and data will follow the same comprehensive encryption process and will be stored on the Siccura server. In both cases, your device will encrypt the message content and send it to the server. Your third-party service provider and even Siccura will not be able to decrypt and read your content. Only you have the ability to decrypt and read your data. The encryption key required to decrypt the data you share with a friend is sent via a separate channel using a separate Siccura server. This encryption key is also encrypted by your device and only you will be able to decrypt it, even Siccura will not be able to access this data.
All data passing through the client is encrypted by default and plain data (in a readable format) never leaves your device unless you specifically select it. Your private encryption key used to encrypt the data is never shared with anyone, even Siccura does not have it.
You can also sync your contacts with the Siccura servers so that you can connect with your friends. This contact data also follows our strict Zero Knowledge policy, which means that it is encoded at source using a one-way hash algorithm. This algorithm converts the data into a unique unbreakable code that even we cannot read. There is no point in time when your contact data is visible to the servers or service administrators.
At registration you have the option to enter an email address so that we can send you marketing and promotional updates. This information will be encrypted but it will not be converted using a one-way hash algorithm into a unique unbreakable code because we may need to read the data so that we can send you marketing and promotional updates and for password recovery purposes.
Some of the data you provide may need to be decrypted for lawful purposes and for compliance with our legal obligations.
In Short: We do not collect your personal data or content such as your email content, SMS message content, cloud content etc.
We do not collect any of your personal content that you may choose to synchronise with our Apps, including any data from third party service providers such as Google (Gmail, Drive, etc.).
We do not collect any of your personal content that you access through the Sites or Apps, such as the content you store on cloud storage platforms, your email content or attachments, SMS message content etc.
Personal information you disclose to us
In Short: We collect encrypted personal information that you provide to us such as name, address, contact information, passwords and security data, and payment information.
We maintain a Zero-Knowledge policy. When you use our services, the information you provide is converted into a unique unbreakable code that even we cannot read (see the section headed “What is our Zero-Knowledge policy?”).
We collect personal information that you voluntarily provide to us when registering at the Sites or Apps, expressing an interest in obtaining information about us or our products and services, when participating in activities on the Sites or Apps (such as posting messages in our online forums or entering competitions, contests or giveaways) or otherwise contacting us.
The personal information that we collect depends on the context of your interactions with us and the Sites or Apps, the choices you make and the products and features you use. The personal information we collect can include the following:
Name and Contact Data. We collect your name, email address, phone number, country, and other similar contact data. All of which follows our Zero-knowledge policy.
Credentials. We collect passwords, password hints, and similar security information used for authentication and account access.
Payment Data. We use third-party processors such as Google Play Store, Apple App Store, and PayPal to process your payments. If you make purchases, data necessary to process your payment, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument may need to be collected. All payment data is stored by our payment processor and you should review its privacy policies and contact the payment processor directly to respond to your questions.
All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.
If you choose not to provide certain data, the quality of your experience may be impacted.
Information automatically collected
In Short: Some information – such as IP address and/or browser and device characteristics – is collected automatically when you visit our Sites or Apps for security, analytics and reporting purposes.
We automatically collect certain information when you visit, use or navigate the Sites or Apps. The information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your:
This information is primarily needed to maintain the security and operation of our Sites or Apps, and for our internal analytics and reporting purposes.
Like many businesses, we also collect information through cookies and similar technologies.
Information collected through our Apps
In Short: We may collect information regarding your geo-location and mobile device when you use our apps to provide location based services.
If you use our Apps, we may also collect the following information:
Information collected from other sources
In Short: We may collect limited data from third party service providers, public databases, marketing partners, other outside sources and from other users to help us diagnose and fix issues.
We may obtain information about you from other sources, such as public databases, joint marketing partners, as well as from other third parties. We work with companies to help distribute our apps and they may provide information about you in certain circumstances; for example, app stores may provide us with reports to help us diagnose and fix issues.
In Short: We process your information for purposes based on legitimate business interests, the fulfilment of our contract with you, compliance with our legal obligations, and/or your consent.
We maintain a Zero-Knowledge policy. When you use our services, some of the information you provide is converted into a unique unbreakable code that even we cannot read (see the section headed “What is our Zero-Knowledge policy)
We use personal information collected via our Sites and Apps, except for the information as mentioned in “What information we do not collect?” above, for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests (“Business Purposes”), in order to enter into or perform a contact with you (“Contractual”), with your consent (“Consent”), and/or for compliance with our legal obligations (“Legal Reasons”). We indicate the specific processing grounds we rely on next to each purpose listed below.
We do not collect any of your personal content that you access through the Sites or Apps, such as the content you store on cloud storage platforms, your email content or attachments, SMS message content etc.
We may use the information we collect or receive:
In Short: We only share information with your consent, to comply with laws, to protect your rights, or to fulfil business obligations.
We may process or share data based on the following legal basis:
More specifically, we may need to process your data or share your personal information, except information as mentioned in “What information we do not collect?” above, in the following situations:
6. Who will your information be shared with?
In Short: We only share information with the following third parties.
We only share and disclose your information with the following third parties. We have categorised each party so that you may easily understand the purpose of our data collection and processing practices. If we have processed your data based on your consent and you wish to revoke your consent, please contact us.
8. Is your information transferred internationally?
In Short: We may transfer, store, and process your information in countries other than your own.
Our servers are located in the United States. If you are accessing our Sites or Apps from outside United States, please be aware that your information may be transferred to, stored, and processed by us in our facilities and by those third parties with whom we may share your personal information (see the section headed “Will your information be shared with anyone?”), in United States, and other countries.
9. What is our stance on third-party websites?
In Short: We are not responsible for the safety of any information that you share with third-party providers who advertise, but are not affiliated with, our websites.
10. How long do we keep your information?
When we have no ongoing legitimate need to process your personal information, we will either delete or anonymise it, or if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
Your message content and data is never sent to our servers. The client will encrypt the message content and send it via your third-party service provider (e.g. Gmail), the encryption key required to decrypt the message on the other end is sent via a separate channel.
11. How do we keep your information safe?
In Short: We aim to protect your personal information through a system of organisational and technical security measures.
We have implemented appropriate technical and organisational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Sites or Apps is at your own risk. You should only access the services within a secure environment.
No transmission over the internet is completely secure, so we can’t absolutely guarantee that unauthorized parties won’t be able to defeat our security measures. You use Siccura at your own risk and are responsible for taking reasonable measures to secure your account (such as choosing a strong, unique password and keeping it secret).
12. Do we collect information from minors?
In Short: We do not knowingly collect data from or market to children under 13 years of age.
We do not knowingly collect data from or market to children under 13 years of age. By using the Sites or Apps, you represent that you are at least 13 or that you are the parent or guardian of such minor and consent to such minor dependant’s use of the Sites or Apps. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data, we have collected from children under the age of 13, please contact us at [email protected]
13. What are your privacy rights?
In Short: In some regions, such as the European Economic Area, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.
In some regions (like the European Economic Area), you have certain rights under applicable data protection laws. These may include the right:
In certain circumstances, you may also have the right to object to the processing of your personal information. To make such a request, please use the contact information provided. We will consider and act upon any request in accordance with applicable data protection laws.
If we are relying on your consent to process information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal.
If you are resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority.
If you would at any time like to review or change the information in your account or terminate your account, you can:
Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Sites or Apps. To opt-out of interest-based advertising by advertisers on our Sites or Apps visit http://www.aboutads.info/choices/.
Opting out of email marketing: You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided. You will then be removed from the marketing email list – however, we will still need to send you service-related emails that are necessary for the administration and use of your account. To otherwise opt-out, you may contact us using the details provided.
14. Controls for do-not-track features
15. Do we make updates to this policy?
In Short: Yes, we will update this policy as necessary to stay compliant with relevant laws.
16. How can you contact us about this policy?
If you have questions or comments about this policy, you may email us at [email protected] or by post to:
3 Montpelier Avenue
Last modified: 31st July 2019
Siccura Acceptable and Fair Use Policy
We provide services for our users to safeguard and protect their communications and data. By accessing or using the services, you agree to the terms of this Acceptable and Fair Use Policyand will be held responsible for any violations hereof. You agree that you are entirely responsible for any content that you post, submit, transmit, distribute or upload through our service. Any use or reliance on any content by you is at your risk, and we shall not accept any liability for any content sent by our users.
You agree that the content shared by other Siccura users with you can be recalled at any time by them. When the content is recalled by the Siccura user, it will be deleted from your Siccura application. However, an encrypted format of that communication will remain on the third party service you use, which you will not be able to read.
We take the safety of our users very seriously. We strongly urge everyone to report suspicious people and sensitive content when they come across it on Siccura. You can notify us of any suspicious users or objectionable content by contacting us via the “contact us” link within the Siccura along with a brief description of the problem faced by You. You may also write in to us at [email protected]. We take significant efforts to make sure that the interactions encountered on Siccura are done so in a safe manner.
1.You agree not to engage in any of the following prohibited activities on or in relation to our services, or allow any person to use your account with us to
ENGAGING IN ANY OF THE ABOVE ACTIVITIES OR ALLOWING ANY OTHER PERSON TO ENGAGE IN THE ABOVE ACTIVITIES THROUGH YOUR ACCOUNT WITH US, SHALL RESULT IN YOUR ACCOUNT BEING PERMANENTLY DELETED OR DISCONTINUED. FURTHER, YOU WILL BE PROHIBITED FROM USING OUR SERVICES IN THE FUTURE.
You may not register for or use our services if:
Once you have downloaded Siccura, you can encrypt and send a limited number of emails and files and media content for free. If you are using the free service, you will only be able to use Siccura on one device. To use Siccura on multiple devices, encrypt or store an unlimited number of emails and files and media, and access additional privacy features you will need to subscribe to become a premium user from time to time.
In the event you exceed the set limit, then we reserve the right to discontinue your use of such features for such time as we deem fit.
In case you choose to become a premium user by purchasing the additional features, your use of the premium features will be subject to the terms and conditions governing such premium features, from time to time. You must also comply with the terms of payment as contained in the Siccura Terms of Service herein in relation to your payments with us for the purchase of such premium features or otherwise.
Should you have any questions about, or any person’s compliance with this Acceptable and Fair Use Policy, please contact us at [email protected].
Version 4: Last updated on 25th August 2018